✉️Empty lives inbox after receiving a notification - Under investigation!

[Deleted User] · October 2021

I'm sorry but only FB is the way to add friends. Since you can't play this game at King.com, then I'm sorry. But after all, we're all friends of King and CCJS here, whenever you need level tips for 1 - 1040, go get my help! Thanks!

jojo__61 · October 2021

No names come up when I try to send lives to friends …it will say I have 6 lives …I hit the button and the lives don’t show up …they disappear …I’m on level 2000 something …I’ve played the game a long time …this just started about 4 months ago …

Lady_Sarina · October 2021

Hi @jojo__61

Welcome to Jelly Community :0)

Yes there was an issue with friends notifications recently and that has had a fix with the latest update.

All things update though so here's a link where you can select you device and go from there. 👍

Let me know how you go :0)

Simon1960 · October 2021

I'm getting messages with lives, but none have been showing for over 3 weeks now.

Reading them comments it says to upgrade version, but I can't see how to do that either

Lady_Sarina · October 2021

Hi @Simon1960

Welcome to Jelly Community :))

Try this link here and select your device.

Lola_Pop · October 2021

Hello Jellies!

It looks like the fix did not solve the issue for everybody, so the Jelly team is back investigating it.

Please accept our apologies for the inconveniences- we'll keep you posted here below! 🤗

Lola_Pop · October 2021

Hello @Simon1960 , @jojo__61 and @treb69 !

Welcome to the Community 🤗 I've moved your comments to the discussion about having an empty lives box even after getting some notifications in the game. Here's where we'll update you about this.

Although the issue can be solved for some players if they update the game to the latest version, for others it's not working yet.

The team is on it; we hope there will be a solution soon, so that we can update this thread with good news for everybody 🤗

Thanks a lot for your patience!