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Hi @Erika0811
Try this link to check the steps for getting your progress back😃
Let me know how you go and if you need further assistance 👍
Remember our Weekend Challenge closes tonight and check the Jelly Community News for it's link and our new Jellybeans too :0)
I do know what it feels like to lose my progress. You see... I played levels 369 to 377 without internet. When my computer broke and died, I had to get a new one a few months later. And, I reinstalled it on many phones but I ended up losing my progress. I tried level 369 over and over again with and without boosters but still couldn't beat it! Then, I suddenly ended up winning the level when I was about to quit! But I never quit! And I won levels over and over again. Now, I won a WHOLE streak of levels last night without fail. I am on 978 now.
Try logging in to your account, and then recomplete the levels for higher scores, and then get back. Simple!