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🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
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❌ Temporary Connection issue 11 January 2022!
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Hi dear players!
We are experiencing a temporary connection issue which is affecting Candy Crush Jelly Saga and many other of our games at the moment.
This issue may give various connection errors with events, purchases, video ads or connecting to your game account (Facebook and King account).
We are working on a fix and to get everything back on track and counting on having this sorted out shortly.
Thanks for your patience!
Purchases:
If you made a purchase and didn't receive your purchase because of this connection issue, you should receive the items automatically when the incident is over.
In case your purchase do not get delivered, please request for a refund or email our Player Support to get this corrected. Find more help on purchase issues and refunds HERE.
Comments
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Hello @MooMooKD , @morganparker42 and @Tami1019 !
We're sorry about the inconveniences, and please rest assured the tech team is working on this so the issue will be solved very soon.
@morganparker42 , the problem started four hours ago- if you were having connectivity issues before, it could be related to something else I'm afraid.
@MooMooKD , I'm sure you'll hear back from the agent very soon. Our Player Support team is handling these cases very quickly.
@NamTruong2001 , that's something different. I'll ask about it again. 👍️
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Hi LolaPop, I have sporadic connection issues sometimes which is usually fixed by closing the game and reopening it but this morning was totally different. I even reset my Wi-Fi router because I thought it was on my end 😂 the arena seems to be back up and running, thank you!!
