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I've lost all my progress on Candy Crush Jelly saga
Yasmin_Ayesha
Posts: 1
Level 1
in Support
Is there a way I could restore my candy crush jelly saga? I was on level 230 or something like that and my app kept closing although everything was updated so then I turned my phone off and on and clicked on Jelly saga and it took me to level 1. I have no login details for it either and now I'm put off to play.
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Answers
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Hi Yasmin- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Jellytastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!
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I also have a similar situation where I lost all of my progress from candy crush jelly. I think I may have signed into my old Facebook account instead of my current one by mistake. Unfortunately it took me back to the beginning of the game when I was just about to hit 200. Please help!!!
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Hi @Alisha- That is no problem. I will send you a message too, so that I can take a look at your account(s)
As soon as you get back to me we can get this sorted :-)
Have a lovely week!
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I was on level 146 when iTunes told me I had a corrupted backup and now I'm back to level 1 as well. Any advice? Thanks!
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Hi Jake- I will send you a message too, so that we can check your account.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!
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I was on a high level like 500 but when i formatted my phone i find my self on level 1 please help me
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I was on level 280 something and just having the same problem.ive tried to connect on Facebook and Suddenly I lost all of my process ,back on level 1 !im freakin out!please help!
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Andromache_dim I will send you a message also :-)
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I have sent you a private message also :-)I was on a high level like 500 but when i formatted my phone i find my self on level 1 please help me
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I was on level 80 and now i'm back on level 1. Could you help me please?
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