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Save Misty disappearing before time up

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Comments

  • belleabu
    belleabu Posts: 27 Level 2
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    An update 
    this week it happened
    and today—it was there , new one.  Played 1st level, left game and now it’s gone again.  
    All updates are good

    wonder if others reporting this yet ? Or I’ll just have to accept it’s me lol
    Flag · Helpful Sweet Love Haha
  • Xarly
    Xarly Posts: 2,509 Community Manager
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    Hey @belleabu ,

    I took the case to the studio and I have good news and bad news:

    Good news is you are not the only one and you are not going crazy here! :pleased:

    Bad news is that this is an issue that, although the studio is aware of it, is hard to fix. We will keep sending cases like yours but in the meanwhile, just make sure that you have the latest connection and that your game is up to date (as you mention yourself).

    I have sent some compensations to your account so when you log into the game you will be able to find them. I hope this alleviates the troubles!

    Cheers,
    Xarly


    Flag · Helpful 1Sweet Love Haha
  • belleabu
    belleabu Posts: 27 Level 2
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    Thank you very much! And I’m glad it’s not just me.  Appreciate your response.  I enjoy a little extra competition within the game.  
    Have a great day 
    Flag · Helpful Sweet Love 1Haha
  • Cassy
    Cassy Posts: 1 Newbie
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    It has happened to me as well.  I beat level 5 and Misty has disappeared.  According to the timer I still have 24 hrs left to save Misty.  I have followed the trouble shooting, but still no Misty.
    Flag · Helpful Sweet Love Haha
  • belleabu
    belleabu Posts: 27 Level 2
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    An update 
    this is still happening

    Flag · Helpful Sweet Love Haha
  • Xarly
    Xarly Posts: 2,509 Community Manager
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    Hey @belleabu ,

    Thanks for raising it again and sorry that this is taking so long. We will forward your case to the Studio and we will get back to you with any updates as we investigate what the issue might be.

    Cheers,
    Xarly
    Flag · Helpful Sweet Love Haha
  • belleabu
    belleabu Posts: 27 Level 2
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    Thank you!  Was just providing update 🤗
    Flag · Helpful Sweet Love Haha
  • Xarly
    Xarly Posts: 2,509 Community Manager
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    belleabu said:
    Thank you!  Was just providing update 🤗
    And I appreciate it! But a player having an issue like yours without an update is not something we wish to see here :smile:. It's been escalated to the studio and we are waiting for a response, although it might take some time since they're lately busy working on new features and upcoming content!

    Cheers,
    Xarly
    Flag · 1Helpful 1Sweet Love Haha
  • zeppelin929
    zeppelin929 Posts: 1 Newbie
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    Also happening to me
    Flag · Helpful Sweet Love Haha

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