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New t and c’s have taken me back to Level 1

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kakalouise
kakalouise Posts: 1 Newbie
in Support
what do I do when I’ve just accepted new terms and conditions, and the game has taken me back to Level 1? I have been playing for over 450 consecutive days!
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Answers

  • QueenB
    QueenB Posts: 13,660 Community Manager
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    Welcome to our Community @kakalouise😀

    Let me make sure I understood the issue, is it your game progress that is lost or is it your progress made on the Daily Bonus that has been reset?

    If it's your progress that is gone, can I have your Game ID? This link will help you find it :) 
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