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Allen not working (Confirmed fixed by the Studio)!

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Answers

  • QueenBQueenB Posts: 2,822 Community Moderator
    Sorry @ScottieCat, missed that πŸ€ͺ

    What @klorgus just did to the device, is what I wanted to recommend next as @ScottieCat, your game app is not update so you need to make sure yui have version 2.26.9. installed.

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
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  • ScottieCatScottieCat Posts: 11
    I realise that, usually the game updates automatically, Google Play doesn't work with Kindles, have kept looking in Amazon App store but no updates there, and I don't want to lose all my bars Tec, which I have paid for. You have my ID, anything you can do your end?
  • firebombmarkusfirebombmarkus Posts: 8,838 Superstar
    Hi @klorgus and welcome to our adorable Community 😊 Thank you for the heads-up! Other players might try this too in order to make it work. I am glad that Allen is serving his goodies to you again πŸ˜‰

     The only way outside is inside. Namaste πŸ™πŸ»
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  • QueenBQueenB Posts: 2,822 Community Moderator
    In this case @ScottieCat, you will have to wait for the release to be available on the App store as we're unable to push updated to specific devices.

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • ica_kruseica_kruse Posts: 16
    For me, Allen is still not there. Here is my app version. 


  • QueenBQueenB Posts: 2,822 Community Moderator
    OK guys, the Studio has confirmed that the release has been sent out to the different App stores so it looks like it hasn't been approved yet and should be available on Monday.

    We apologies for the misunderstanding and I'll keep you all up to date on Monday when I know for sure the release has been approved and available in the Store.



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • ica_kruseica_kruse Posts: 16
    So it will be a different version from 2.26.9? Just want to be sure what is waiting for monday.
  • ScottieCatScottieCat Posts: 11
    Update this morning and Allen is back! Good to see him working after 3 weeks without him. Needed a manual update today.
  • firebombmarkusfirebombmarkus Posts: 8,838 Superstar
    Yaaaay that's awesome 😊 Thanks for letting us know @ScottieCat

     The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Beginner's Corner in Candy Crush Saga
    🌈
    Vote for portal in Friends Saga
    🌈
    Shake Piggy Bank - Friends Saga
    🌈
  • ica_kruseica_kruse Posts: 16
    Mine is updated now to 2.27.7 but I still do not have Allen.
  • firebombmarkusfirebombmarkus Posts: 8,838 Superstar
    @ica_kruse Thanks for letting us know. I will tag @QueenB to check it out tomorrow.

     The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Beginner's Corner in Candy Crush Saga
    🌈
    Vote for portal in Friends Saga
    🌈
    Shake Piggy Bank - Friends Saga
    🌈
  • QueenBQueenB Posts: 2,822 Community Moderator
    @ica_kruse, it sounds like you might not have access to Allen event this time πŸ˜Ÿ

    Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time.

    If you do not see this special event in your game at the moment then rest assured it'll be coming your way soon in the future!

    We'd like to reassure you that sometimes you'll have features which other players do not, so we try to make sure you won't miss out on the fun.

    I'd love to be able to manually add this feature to your game, but I'm afraid here, we have no control over how these groups are selected or chosen.

    I understand this might not be appreciated by all our players, but our Game Studios are constantly testing new features and concepts and we believe that this is the best way for us to improve our games, challenges and gaming elements in the future.


    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • ica_kruseica_kruse Posts: 16
    So the fact that I had him the whole time until this issue arose means I was just a "chosen one" before? I uninstalled and reinstalled my game losing everything (before I saw that I should not do this) and when I started playing levels again, saw the screen showing how I "should" get him, but you are saying he only randomly shows up for some people?  That is a clever way to not fix a bug. 
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