Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

QueenB · October 2019

It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

QueenB · October 2019

It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

ChickaDee2019 · October 2019

Thank you. I continue to play though frustrating.

NamTruong2001 · October 2019

Suddenly I can't get any messages. Here, I have 1 message. However, it's nothing when I open it.

IT'S REALLY NOT FAIR!

lori123 · October 2019

I have the same problem

AmyPond · October 2019

I'm having the same issue.

KingChewy · October 2019

Hi @NamTruong2001 & @lori123 - welcome to our friendly community. Sorry to hear you are having this issue. Have you tried force closing out of the app and clearing your cache and cookies recently? Usually this helps clears up issues like this.

NamTruong2001 · October 2019

@Foley1362 yeah yeah year. I closed more than 10 times, and nothing changed.

KingChewy · October 2019

@NamTruong2001 - okay. And you also cleared the cache and cookies?

What type of device do you play from? And is it up to date with the latest version?

QueenB · October 2019

We appreciate your collaboration @ChickaDee2019🤗

The good news is that the studio has found the issue and currently working on a fix, sadly we won't be able to recover the lives that got lost 🙁

I don't have a specific date for the next release so we'll have to keep an eye on the game 😉

ChickaDee2019 · October 2019

Thank you

Aaesha · October 2019

AmyPond · October 2019

I'm having the same issue.

MissIvy · October 2019

The issue remains despite most usual attempts to restart, etc. Downloaded another update, no bug fix there, now there are 5 messages and a blank message screen. IPad.

QueenB · October 2019

I have some updates on the missing lives! 🙌

The issue will be fixed for players that are updating their game app from 2.29 to 2.30. Game app version 2.30 will be released next week but I don't have a specific day so please keep an eye on the App Store so you don't miss it.

If you currently have the game app version 2.29, you might still have the issue but as mentioned above, the 2.30 version will fix this.

NOTE! If you have updated your game from version 2.29 over to 2.30 and still have the missing live issue, please let me know so I can report this back to the Studio.

I would like to thank you all for your patience while this is being worked on 🤗

Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

Answers

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