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Not letting me sign in

chickyjelly Posts: 40

Level 3

March 2020 in Support

I need help Please.

atleast once a week I get logged out of the game and it won’t let me back in unless I delete the game and reinstall. Then I lose all my candies. It also means I can’t play in the Royal Championship.

help!!

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Answers

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  Sharon_Loose Posts: 1,900

  March 2020

  Hi @chickyjelly have you tried the advice on the support page here https://community.king.com/en/candy-crush-jelly-saga/discussion/243839/game-keeps-freezing-or-crashing-what-should-i-do#latest it’s always best to post your problem on the support page itself ( after checking whether there are any solutions first ) as it likely to be seen by more people.

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  chickyjelly Posts: 40

  Level 3

  March 2020

  Thank you! I didn’t realise that. I’ll go there now 😄

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