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Can't access to new levels

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Comments

  • NamTruong2001
    NamTruong2001 Posts: 4,374

    @Lola_Pop my ID:

    Screenshot_20200326-170245_Candy Crush Jelly.jpg


  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112

    @Lola_Pop My user id for CC Jelly on Facebook is 10203961232869501, many thanks

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello and thanks for writing back, @NamTruong2001 and @Henry_Hm_Chan !

    Is the issue solved yet? Have you tried to update the game?

  • NamTruong2001
    NamTruong2001 Posts: 4,374
    edited March 2020

    @Lola_Pop No, nothing. It's still grey. My game is always automatically updated, both web and mobile.

    Capture.JPG


  • cgibrall
    cgibrall Posts: 8

    Level 2


    @Lola_Pop my Player ID is

    10B8A900-33AD-4821-BB2B-A52361A3317B.png

    Thanks for all your help, hopefully this gets resolved soon! But your efforts are greatly appreciated!

  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112

    @Lola_Pop Same here, problem same as before. I have deleted and re-installed the app but problem persists...

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello guys!!

    Thanks for your cooperation- the Game Studio is looking into it! I hope I can tell you more during the next hours!!

  • LadyRaffie
    LadyRaffie Posts: 4,124

    Hello guys!

    I've got some good news!

    The Studio got back to me and told me they fixed the issue 🥳Just make sure your game is up to date and you will be able to see it fixed.

    If you don't, please let us know!

    Have a Jellycious evening! 🤗

  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112

    Yes, it works. Many thks...

Hey! Would you like to give us your opinion?

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