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Is this a joke, isn't it?
Why can't I click it??? ☹
Have anyone got this problem like me?
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Yes, it works. Many thks...
Hello guys!
I've got some good news!
The Studio got back to me and told me they fixed the issue 🥳Just make sure your game is up to date and you will be able to see it fixed.
If you don't, please let us know!
Have a Jellycious evening! 🤗
Hello guys!!
Thanks for your cooperation- the Game Studio is looking into it! I hope I can tell you more during the next hours!!
@Lola_Pop Same here, problem same as before. I have deleted and re-installed the app but problem persists...
@Lola_Pop my Player ID is
Thanks for all your help, hopefully this gets resolved soon! But your efforts are greatly appreciated!
@Lola_Pop No, nothing. It's still grey. My game is always automatically updated, both web and mobile.
Hello and thanks for writing back, @NamTruong2001 and @Henry_Hm_Chan !
Is the issue solved yet? Have you tried to update the game?
@Lola_Pop My user id for CC Jelly on Facebook is 10203961232869501, many thanks
@Lola_Pop my ID:
Hello @NamTruong2001 , @cgibrall and @Henry_Hm_Chan !
Is this issue solved? If it isn't, could you please send me your player ID so we can investigate further?
Thanks so much!!❤️
@Henry_Hm_Chan I think the whole episode was duplicated exact previous one. So King locked it.
This is how level 3426 and new level 3446 look like, nothing differrent at all.
I have exactly the same problem - level 3446 locked when playing on Win7 Facebook, on Win10 app or iOS. When I install first time and play on Android, it lets me play level 3446 (which seems like level 3426 as NamTruong2001 said), but won't let me advance to 3447 (ie again locked), ending up like the following: ....please help unlock...
So it let you play level 3446?? It hasn’t let even let me play it yet, it’s been grey all day! I even went back and replayed level 3445, just to make sure I passed it and Still nothing.
i played the RC and the first round of Save Misty, but still nothing
@cgibrall When I played 3446, it duplicated level 3426. I think that is the reason why they locked the whole episode.
Oh, and my email is (Edit by CM: Personal Information), that's a bit weird. You can go King.com website to add me on PC. 😉
I am having the same problem! I even emailed the issue to King this afternoon and got an automated response email saying they were looking into it, but nothing further! Please let me know if you figure out how to fix it! My email is (Edit by CM: Personal Information)
I am having the same issue!! Please let me know if it is resolved or how I can fix it!!
@Sharon_Loose yeah yeah, I even restart them game just join Royal Championship. And look, it is still grey. The game does't let me play new levels. What happened?
Hi @NamTruong2001 has this corrected itself yet? I would have nought it was to do with being release day an maybe your device needed restarting, I you still have a problem maybe you could try his.
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