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I didn't get the gold bars, I was told I had.

MargieLE
MargieLE Posts: 6

Level 2
in Support

Hello, I received an e-mail saying I had 50 gold bars to us, but when I clicked the link and went into my game, the gold bars didn't show up. Can you help me get them please? :)

Thanks

Margie

Best Answers

  • bearwithme
    bearwithme Posts: 16,673
    Answer ✓

    Hello @MargieLE and welcome to our friendly King community. Can you post a copy of the email you received in the comment section below please? Once I see the email, I can assist you better.

    Thank you.

  • bearwithme
    bearwithme Posts: 16,673
    Answer ✓

    Thank you @MargieLE - this is perfect. It appears to be a marketing offer from King for Candy Crush Jelly. I will let the game CM know you didn't get them, but in the meantime, I would contact Player Support and let them know you didn't receive them and make sure you include a copy of the email in the comments section.

    Please follow the instructions on this purchase issue page to assist you in contacting Player Support.

  • LadyRaffie
    LadyRaffie Posts: 4,124
    Answer ✓

    Hello @MargieLE !

    Welcome to our Community ☺️

    I have talked with the Studio and your issue is solved.

    Could you please, exit from your game app, close it for 10 secs and open it again? You should be able to see the Gb then in your account.

    Let me know if you have them

    Have a Jellycious Friday 🤗

Answers

  • bearwithme
    bearwithme Posts: 16,673
    Answer ✓

    Hello @MargieLE and welcome to our friendly King community. Can you post a copy of the email you received in the comment section below please? Once I see the email, I can assist you better.

    Thank you.

  • MargieLE
    MargieLE Posts: 6

    Level 2
    gold bars 1.png
    gold bars.png

    Hi. I hope this is good enough. :)

  • bearwithme
    bearwithme Posts: 16,673
    Answer ✓

    Thank you @MargieLE - this is perfect. It appears to be a marketing offer from King for Candy Crush Jelly. I will let the game CM know you didn't get them, but in the meantime, I would contact Player Support and let them know you didn't receive them and make sure you include a copy of the email in the comments section.

    Please follow the instructions on this purchase issue page to assist you in contacting Player Support.

  • MargieLE
    MargieLE Posts: 6

    Level 2

    Ok, I will try that. Thank you for your help.

  • LadyRaffie
    LadyRaffie Posts: 4,124
    Answer ✓

    Hello @MargieLE !

    Welcome to our Community ☺️

    I have talked with the Studio and your issue is solved.

    Could you please, exit from your game app, close it for 10 secs and open it again? You should be able to see the Gb then in your account.

    Let me know if you have them

    Have a Jellycious Friday 🤗

  • MargieLE
    MargieLE Posts: 6

    Level 2

    Yes! Thank you LadyRaffie, the gold bars are there! Awesome, that will help get past those hard levels, for sure. ;)

Hey! Would you like to give us your opinion?

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