why wont my game load?

Lindak314 · April 2020

I have tried several ways to load the game tonight and it is not loading tonight. Help?!?!

stan1981 · April 2020

Have u try using phone?

Lola_Pop · April 2020

Hello Jelly crew!!!

I'm very sorry for this issue!! Rest assured we'll investigate and give you a solution as soon as possible.

Meanwhile you can try out these few troubleshooting steps. If you're using the windows 10 app, please follow these steps.

Thanks!!

Lola_Pop · April 2020

Hello again guys!!

You may have noticed...the issue has been fixed!! The Studio team has just confirmed the fix is live.

Thanks for your patience! ❤️

Stephen_Moses · April 2020

Just started today on PC. Getting error message on Jelly and Soda. Regular Crush works fine.

Lola_Pop · April 2020

Can you please tell me if you're getting the same error message on both games? And what does it say exactly?

Thanks!!

Stephen_Moses · April 2020

"You have experienced an error that we are working hard to fix"

Stephen_Moses · April 2020

After trying everything I could think of, I cleared just the King cookies and now both games work.

Answers