Game not loading 4-14-2020

Cheryl_Lynn_Helm · April 2020

Anyone else having loading issues? CCJS won't load either on FB or Gameroom.

Sharon_Loose · April 2020

@Cheryl_Lynn_Helm how are you getting on? Have you tried these steps

Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device and the game app - check out the handy video at the end of this article!
Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.

Cheryl_Lynn_Helm · April 2020

@Sharon_Loose Thank you. It was fine on my phone, it was my laptop that had issues. Facebook was acting wacky last night so it's likely all connected. Tonight it's fine.

PS: Still trying to get those 3 stars on level 516. I can get 2 stars, but not 3. 😜

Stephen_Moses · April 2020

Not loading correctly on my PC today.

Sharon_Loose · April 2020

Glad it’s sorted@Cheryl_Lynn_Helm good luck 😉

@Stephen_Moses have you tried clearing the cache on your PC?

Stephen_Moses · April 2020

Yes, still getting notice game is not available.

Stephen_Moses · April 2020

Error messages in Jelly and Soda, regular crush woks fine.

Sharon_Loose · April 2020

@Foley1362 have you got any suggestions for @Stephen_Moses please

Stephen_Moses · April 2020

It's now fixed. After trying everything, I cleared King cookies and that worked.

sideout2121 · June 2020

Can anyone tell me why my RC isn't showing today? I've been playing this round and no matter what I do, restart, no updates, clear everything, it won't come up for me.

I am really disappointed because I was in the lead!

Sharon_Loose · July 2020

Hi @sideout2121 did you get RC back? You would have been better off starting a discussion of your own either here on support or in the RC area as this is nothing to do with this post by cheryl_lynn_helm.

Game not loading 4-14-2020

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