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Gold bars
Hockeypuck
Posts: 8
Level 2
in Support
Please tell me how to check my device ID to make sure you have the correct number. I have gotten at least 3 emails stating I have 50 gold bars but they are never in my game. I've emailed before regarding this and the issue never gets resolved
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Answers
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Hiya @Hockeypuck! 👋 I hope I can help you. I'd love to see you get your goldbars. Here is how you find your device ID:
If you login to your game, click on the gear ⚙ button at the bottom. Clink on your profile and at the top, where it says "King," double click the "King" icon and the game ID number will appear. 😉 Here are some pictures to help you. 📷 Happy gaming my candy crush friend and I hope this helps. 🤗😀
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Ok thanks for your help with that. Now I need to find out if my ID matches what king has as my ID, because the gold bars are still not there. My ID is 2072377035
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Hi there @Hockeypuck and welcome to our adorable Community 😊 May I ask you to take a screenshot for me so I can see what this mail is about? Just be cautious not to expose your email address as we do not recommend posting personal information on the forum. If you don't know how to take the screenshot, please follow the steps here.
Thank you for assisting and helping our new friend 🤗 @jjac272903
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Welcome to our community @Hockeypuck! 🙋♀️ You're most welcome. Hope to see you around. Have a great day and happy gaming. 🤗
Aww, shucks @firebombmarkus 🔥 you don't have to thank me. Happy to help. 😉
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Hi there and good day to you. Hope you've provided the email info to @firebombmarkus. If you find it difficult to provide screenshot, just copy the contents of the said email here.
Since you have provided your game ID, I think our lovely CM @Lola_Pop may be able to look into it.
Hope to hear from you soon 🙏
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Hello @Hockeypuck !
I'm glad you've already met some of the nicest Community members we have here. 🤗
Please accept my apologies for the delay, I guess I must have missed the tag somehow.
I've had a look at your account now, and you're right: there are no 50 Gold Bars waiting for you in your Jelly game!
I'll speak to our Player Support team about that and we'll try to solve the issue together (that's not the usual way these things are solved but we can make an exception this time 😉)
Cheers!
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Thank you for looking into rhis
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Thanks for writing back, @Hockeypuck !
I guess the 50 Gold Bars are in your account now? 😉
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