Johnny_Ryall

Royalty

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Donna, From time to time we switch the player groups so some players might not have the event that they were previously playing. For more information, read here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

Hello David, Please follow the steps here to help with the crashing issues: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny

Hello, This issue with the level should now be resolved. Please make sure you have the latest version of the game installed. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Chantel, Thank you for your feedback about the game. I will be sure to pass it forward to the relevant department who are looking into similar feedback from other players. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, Please follow the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny

Hello Annette, If you can say what device you are using then hopefully we can provide you with some support to get you back on track. Kind regards, Johnny

Hello Ryan, Our apologies as the Kindle version of the game does not have Kingdom support, so you are only able to transfer the game via the Facebook function. Kind regards, Johnny