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I am afraid there is nothing you can do. Everything in the game is computerised and automatic, there is no way customer services can turn on ads for any player. It's not under anyone's control. An AI runs the game and if you receive ads or not is down to some algorithm nobody can override. Even if it could be done, King are clearly not interested in complaints about ads, as we can see in the 2000+ comments in the dedicated thread that have accumulated since 2021!
Never allow others access to your phone. If you do, always make sure that any purchases require confirmation using either a password or biometric data such as a fingerprint or face recognition! It's quite simple to install such protection on all devices and if you lend your phone to anyone else I strongly recommend you do this. I use Apple and could never make an accidental purchase since I always have to confirm every single purchase. This is important even if you are the only user.
My chocolate Box has always been on a timer!
@quekkc So that's why the mods are always saying it's a test. I wondered about how king was always testing. It's because it's live and therfore they are always making adjustments to the different groups. Wow thanks
I think they care more about mobile players than Facebook. I assume more people play on their phones so they just don't care.