problems connectin

Hjördís_

I have a lot of problems connecting to CC in my phone the last few days. Why is that? The game seems to be loading but suddenly it just shuts down

KingsPinn

If this is happening it will generally be your mobile that is the issue. Try a few different things like checking the memory space that you have available, check how many other apps you have open. Maybe even a restart will help  

mnopq

I have lost connection in Candy Crush Saga on level 2037. This crummy programme seems to have no way to contact King. So how do I get my progress back?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1860147#Comment_1860147

Hi and Welcome to the King Community

Please email Player Support directly from the game on mobile.

First make sure the game is connected to Facebook or a King account so the game can be restored on an account.

Then go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send an email. Don't forget to mention what level you were on! 

Spieler_8675309

quote:

I have lost connection in Candy Crush Saga, on level 2037...

Welcome, newcomer; & congrats on waking up this over 5½-year old thread (would be in kindergarten if it were a kid).

Let sleeping dogs lie.

Best of luck on regaining connection to your game & getting your progress straightened out...

mnopq

To: kiara_wael

Would that it was so easy! I can't connect or login because the game says 'no connection'; I have no way to connect the game at all. I think it went when an iTunes update didn't work.