Level reverted to 1 in Candy Crush

HervyHervy

Got to Level 616/7 in Candy Crush.  Bought new iPad and it transferred Candy Crush at Level 1.  Looked back at my old iPad and that had also gone back to Level 1 as well.  How do I get back to my old Level?

Tony_Mc

Thanks HervyHervy,

I have sent you a private message.

Kindest regards,

Tony - King Care Team

crochetlady63

I beat level 616, never got credit for it and messaged support. All i got told was check here, that doesn't help me.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/692454#Comment_692454

You can find all the detailed information by clicking HERE or at the link below.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

If you find something difficult or the problem is the same, let me know again.

Thank you.

murfsurf

Lost all of my levels took me back to 1. Email address sharonn0806@gmail.

PummyRaj

Hello @murfsurf Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear that you have lost the level progress in your game!!

Did you make sure you are logged into your game either through Facebook OR Kingdom account?

The King has changed the games a little bit, and because of that, if we log out of the game, we will automatically start the game as a new player from level # 1.

I would like you to make sure if that is the case for you to start from level 1, before we can try any trouble-shooting steps.

And one request... Can you please EDIT your above comment and remove your email address? This is a public forum and posting our personal information is not safe!

Please let me know if you need further assistance. Talk to you soon! Have a great rest of the day!

Crazy Cat Lad

Hi @murfsurf and welcome to our Community!

You can find help on this question as many other FAQ:s here.