Candy Crush Saga
in Support
Don't know who's got the problem me or you, but for at least three weeks I have had more problems and lost games because my screen goes black and blank. I also have had trouble getting the game started, sometimes it takes two to four times of loading before I can play and then I will be going along and the screen goes blank. HELP

Answers
Hi Nick!
Which iPad and OS version do you have? Some of the older iPad versions are no longer compatible with the game. Please see this thread: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
In most cases a reboot of the device can solve many issues.
Please also make sure you have the latest version of the game installed.
You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars. Do make sure you have used your boosters and lives first, otherwise they'll miss after you re-install the game.
Cheers :-)
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0 · Helpful Woah! Sweet Love Haha