How can I fix my candy crush?

Allan_BorgenAllan_Borgen Posts: 2 Newbie

I am on level 690 something after I did the last update on my phone it shows that I am on level one how do I fix this

Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Allan- Β It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on, thanks! :-)


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

Sign In or Register to comment.