Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Allan- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with a pop up on your device.
If you are experiencing a problem with your game. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
Let me know how you get on :-)