Need refund

Xime

I decided to purchase Starter Pack 2: 50x Gold Bars + Boosters (Candy Crush Saga) on my tablet. I entered payment  info. I thought transaction was completed but no gold bars or boosters added to game. I went back to purchase & saw that response said payment denied no money was removed from account. Tried to purchase again; same response.  I tried again a few hours later & still had same response.  Balance my checkbook today I noticed payment was withdrawn from account.  Would like refund thank you.

Cezdiamond

Hi Xime- Thanks for posting on King Care. I am really sorry that you did not receive your purchases. Let's make things right again. 

I would like to check these transaction details so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

jaan

My money was cut from bank but they show not cut from bank and purchase also not done plz reply i want my refund back

Elsa

@jaan welcome to our community. Unfortunately, we cannot handle purchase issues in this community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

I am going to post some links below to help you learn how to navigate through the community.

We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

Here is a link to help you learn your way around the community. Let's learn more about the King community!

Make sure to check out the Contest Area for a chance to win gold bars!  You can check if your game is running any current contests, as well as the community contests (General).

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Crazy Cat Lad

Hi @jaan and welcome to the Community!

King do not handle any purchases themselves, therefore please check this page that Elsa posted with further instructions how to get a refund or compensation on broken purchases.

tammyann

Refund

DeannaHaith

I bought 29.99 in points last night and I never received them. Return my money

Freddy_

@DeannaHaith Hi and welcome, The community does not deal with purchases as it contains your personnel information. Please see post below for help with your problem

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Hop[e this helps

wykoon

Hi @DeannaHaith and good day to you.

I'm re-quoting Crazy Cat Lad's message. Please check on the page marked in green.

King do not handle any purchases themselves, therefore please check this page that Elsa posted with further instructions how to get a refund or compensation on broken purchases.

Mary_Kay

So sorry for these purchase problems but we welcome you to the community. I trust you have found the help you need.