Connecting king.com account with FB account?

Ricky_Sth

I started Candy Crush saga on android phone. In the beginning, I connected it with a FB account. Later, I connected it with the Gmail King.com account. I do not use the FB account anymore and my progress is synced with the King.com account only. Now I want my new FB account to save the progress and to connect with my friends playing the same. When I try to login to my FB account while still logged in to the King.com account, it begins with level 1. Please suggest me what should I do? Thank you in advance.

JillyJill

Hi Ricky Sth,

Thank you for contacting King Care!  You can try to sync it on the king.Com website. This thread says how to sync facebook to king, but it should work the same. Please take a look at this thread and try the steps, hopefully it will work for you. Please let me know if this helps, if not, I'll get a King Care moderator to assist you. 

https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Have a sweet day!

Jilly 

Ricky_Sth

Hi Ricky Sth,

Thank you for contacting King Care!  You can try to sync it on the king.Com website. This thread says how to sync facebook to king, but it should work the same. Please take a look at this thread and try the steps, hopefully it will work for you. Please let me know if this helps, if not, I'll get a King Care moderator to assist you. 

https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Have a sweet day!

Jilly 

I logged in to my account and went to the settings page. In this page, the following message was displayed: "Score and progression sync. You have already synced your progress." Therefore, the link was not working and I could not login to my Facebook account to sync.

Ricky_Sth

Hi Ricky Sth,

Thank you for contacting King Care!  You can try to sync it on the king.Com website. This thread says how to sync facebook to king, but it should work the same. Please take a look at this thread and try the steps, hopefully it will work for you. Please let me know if this helps, if not, I'll get a King Care moderator to assist you. 

https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Have a sweet day!

Jilly 

Please get me a moderator to assist. Thank you.

JillyJill

Okay Ricky Sth, we'll get you some help! 

Thank you for your patience, 

Jilly 

MarkHawk

Hi Ricky,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Thanks JillyJill for helping out :-)

Kind regards,

- Mark, Team King Care

Ricky_Sth

My connection is done. Thank you Jilly Jill and Mark Hawk. I do have one more query. My score after syncing with FB has been reset to 10000 for all the levels I completed. Can this be fixed or not? 

Thank you once again.

Ricky_Sth

Okay Ricky Sth, we'll get you some help! 

Thank you for your patience, 

Jilly 

My connection is done. Thank you Jilly Jill and Mark Hawk. I do have one more query. My score after syncing with FB has been reset to 10000 for all the levels I completed. Can this be fixed or not? Thank you once again.

JillyJill

Hi Ricky Sth,

Glad you are back on track! That's odd about the scoring, is it still that way? If so, I'll have to look into this again with a king care moderator. 

Thanks,

Jilly 

Ricky_Sth

The following is the message I got from Mark.

"I was not able to restore your player data - that's why I have set you with 2 stars for each level and a generic score.

Feel free to create a new question on King Care in case we can assist further in any matter."

I am really grateful to you that I could connect to the Facebook. If the problem can be resolved, then I would like to take help from the moderator. Thank you for your co-operation.

JillyJill

I will try Ricky.