Why do my gold bars keep disappearing in Candy Crush?

Bluestocking

Over the past few weeks my gold bars have disappeared at least three times. I think I’ve had at least 30 vanish. Why is this happening? 

_Elsa_

I'm not sure why this has happened to you but I'm going to elevate this to a King Admin and you should get a private message regarding this.

Bluestocking

I'm not sure why this has happened to you but I'm going to elevate this to a King Admin and you should get a private message regarding this.

Thanks Elsa, but I haven't heard anything further about this yet. What sort of timeframe should I be expecting?

matycleo

what is the reason my gold disappear? What is the answer?? Everyone keeps asking but they are not getting a answer.  I would like an answer........

_Elsa_

Hi @Bluestocking, @matycleo, your gold bars should never disappear!  I am going to ask  both of you to please complete a contact form and they can manually check your account for you.  But first you need to get your user ID # :   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

asialynnconnor

My gold disappeared too. I seem to be having a lot of problems this last week and I don't see a simple way of sending an email and getting a reply back like most apps

_Elsa_

Hi @asialynnconnor, you have to get your user ID # by following the steps from this link:    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Then you have to complete the contact form from this link:  https://soporto.king.com/contact

Brooklyn6969

My gold bars keep disappearing this is the second time how do i get them back

_Elsa_

Hi @Brooklyn6969 you should never lose gold bars.  I need you to get your user ID # by following the steps on here:  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest.  Get that number and I have to find out where to send you next because I think they changed things.

Greta123

Hi, my gold bars keep disappearing as well. I had 11 went on and I had 0. It's happened a couple of times before as well.

_Elsa_

Hi @Greta123, welcome to our community.  You will have to get your user ID # by following the steps on here.  Once you have your number please write back here to let me know.  You don't have to post your number here.  Once I see your new message I will tag the Community Moderator who will be able to look into your account to see what happened.