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Lost all my boosters due to mobile reboot issue, please help

Vijay_Gupta
Vijay_Gupta Posts: 8

Level 1

HI,

I have lost all my boosters due to mobile reboot issue, quite frustrating for me. Request your help on this regard. Thanks a lot.

Vijay Gupta

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,121

    Ouch! That was not sweet. I messaged you so we can look into this.

  • mmesiti57
    mmesiti57 Posts: 2

    Level 1

    hi,

    Yesterday I experienced connection issues when trying to connect to "chocolate box" I tried rebooting the game only to find that all my accumulated boosters were removed as we my 6 gold bars, plus I had to wait for a while for system to reconnect and take me back to my level 4285. I had around 16 boosters of ea item. So annoyed as I had to by boosters and gold bars again. Please help.

  • Mary_Kay
    Mary_Kay Posts: 1,403

    You should not have lost gold bars on a reinstall. You need to contact customer support, especially if you paid for the gold bars.

  • Mary_Kay
    Mary_Kay Posts: 1,403

    Please email Player Support from the game's Settings and Help Center so they can resend the lost purchased Boosters to your game.

  • mmesiti57
    mmesiti57 Posts: 2

    Level 1

    How?

  • Jennie_01
    Jennie_01 Posts: 1

    Level 1

    I lost all my boosters due to reboot, the connection was bad

    Please help 😢

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