New phone, wrong level
DesireeBoils
Posts: 1
in Support
So I got a new phone and it's showing that I'm starting out way farther back than I really am, but it still shows when I passed levels on the first time because they show up as gold. I've tried signing out, deleting the app and reinstalling it but still no luck. I can scroll to where I was originally at and even if I beat that level when I come back it still shows me very far back, how can I fix it to go where I really am in the game?
Answers
Hi DesireeBoils, I am so sorry that it's taken this long to respond to you. But I am here now so please let me know if this is still happening. If so, please let me know and I'll try my best to find a resolution for you.
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0 · Helpful Woah! Sweet Love HahaThis is happening to me too. When I log in, the app puts me at level 681 but you can see that I cleared levels beyond that. My picture won't load either. I uninstalled, reinstalled, cleared data on FB and CC etc.
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0 · Helpful Woah! Sweet Love Haha@Mishele_Alvarado Try playing level 681 again and completing it as sometimes this rectifies the problem and puts you on the map correctly, something to do with score not synced to server correctly. let me know if you still have problems.
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0 · Helpful Woah! Sweet Love HahaYes if I replay the level it will jump back up to where I'm supposed to be but it does this every time I open the app, it's not just a one time glitch
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1 · Helpful Woah! 1Sweet Love HahaPlease check this steps.
If you do not find the solution through the above steps then you need to manually restore your game through our CM.
You must let me know your game ID.
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Collect your badge from HERE.
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2 · 2Helpful Woah! Sweet Love HahaHi @Mishele_Alvarado !
Level 681 do not have any score registered:
There are no stars and therefore the game starts there.
Please check more about the issue here:
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1 · 1Helpful Woah! Sweet Love Haha