Level moving backwards

Erin_Corradi

Last week i was on level 1965, came back and was at 1865.  So i played and moved up to 1869. Now i clearing my browsing history, cache, etc. and it put me back to 1865. Can anyone tell me why this keeps happening. I'm playing through facebook, my browser is up to date. It is so frustrating.

_Elsa_

Hi Erin, have you tried logging out of Facebook and logging back in?  Sometimes that's all that you need to do to get back to the current level.  Please try that and if it doesn't work then I'll see if I can elevate this to a King Admin.

Erin_Corradi

Yes, I've done that a few times and nothing.

_Elsa_

Thanks for the quick response.  I am going to elevate this to a King Admin and hopefully she will clear this up for you.  She will be sending you a private message here on King Care but please give it a couple of days because they are backed up with glitches.

Erin_Corradi

Thank you!!

pleng_0925

a few days ago I was on a level that is above 1660 (I can’t remember which level) but now I dropped back down. I knew I dropped levels because I remembered being excited to beat the level and now I’m stuck back on that level. It’s extremely difficult to beat and I used a lot of power ups to pass the level only to be back on it. I have logged out of my Facebook account and relogged back in yet I’m still on level 1660, any suggestions?

Freddy_

@pleng_0925 Hi and welcome,

Unfortunately if this has happened if only a couple of levels then there is not much that can be done. As by the time customer support would have restored these for you you would probably have passed a lot more levels. averages 3-5 days to get a response.

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

https://soporto.king.com/contact