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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I was waiting for a new life to play level 534 (or maybe other, i don't remember) and my game recharged level 526 even if i restarted it.
And it's done, Angie! Enjoy crushing those candies now and good luck ;-) Let me know how that goes!
And if you have a bit of time, don't be shy and say hi to the Community! There's also a survey so you can let us know what you think about King Care and help us getting even better :-) Please visit: https://care.king.com/en/alphabetty-saga/nice-to-meet-you-welcome-to-the-community
You are welcome :-D Anytime!
Thank you so much @QueenMia!
Oh please put me back in 934, it's so frustrating continue to play 931 without pass it!
Ok! Well done on getting back on track that quickly then :-) Wow! Would you like me to put you on level 934 or you're happy to take up the challenge?
i continued to play and now i'm at level 929 passed, but when the problem pop up i was at level 934, thank you
Ok, Angie, thanks for getting back to me. So yes, that's correct! You are now at level 929 - What level were you at before then? Cause on your first post you referred to level 534 and 526. Could you confirm to me please what the issue is exactly?
Thanks :-)
Sorry, my app is active and i have to play again from level 929.
Hi Angie and thanks Elsa for helping out :-)
@Angie, just to make sure, are you referring to Candy Crush Saga? Because, from what I can see, you're on level 929 now... Well done!
I general, that kind of issue comes from bad synchronisation - Here are some steps that might help you update your game and levels (For FB but also for mobile): https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists
Let me know! Looking forward to hearing back and until then, have a soda-licious time :-)
- Mia
Hi Angie, do you still need help with this? I can elevate this to a King Admin but she is going to need your user ID #. Here is some information on how to find your number. https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-itOnce you get the number please write back here and give us the number and then I can elevate it to a King Admin who can look into your account and offer you help.
Hi Angie, do you still need help with this? I can elevate this to a King Admin but she is going to need your user ID #. Here is some information on how to find your number.
https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you get the number please write back here and give us the number and then I can elevate it to a King Admin who can look into your account and offer you help.
Yes, i still need help, my ID is 1001781185
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The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Why did you just remove the music event from the app?? I had 18 more hours to complete and was on my last 3 laps and it just disappeared. I spent so much time and boosters just so you can do whatever you want? You’re not doing these events fairly
As stated in title. Have made sure that both apps (FB and Candy Crush) are updated. Have also tried uninstalling FB to try to login via Web browser. Nothing seems to work. Any tips?
My music season progress just disappeared after winning the second tape on level 9..I had only 1 more tape left to win the 300 gold bars and the whole thing just vanished.. please help..
I have a android and I can't message the help bot, the message field is covered by the phones screen function buttons on the bottom, so you can't click on it to initiate typing. I can't even get a screenshot of it because the phone automatically crops out the function buttons. Make the text field bigger and higher so the…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
