All of the Candy Crush games are no longer letting me play saying I need to update my browser.

All of the Candy Crush games are saying I need to update my browser/video card for HTML5.  Well, mine have been updated for years!  AND just in case I updated my video card too.  Not sure what you all are doing but this may be a good time for me to quit playing all of them.  

Answers

  • QueenMiaQueenMia Posts: 12,489 Community Manager
    edited May 2018

    Hey Shonna,

    I'm sorry to hear you're unable to access your favourite games at the moment... I would be unhappy too :/ This seems to be an issue with your browser unfortunately, and we do not have control over it. However, below are a few steps that can help you update the game and your browser.

    I suggest you try the following steps:

    1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

    2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/

    3) Try the game in another browser - for instance Google Chrome or Firefox

    4) Make sure you have other tabs closed

    5) Try disabling any plugins and extensions in your browser

    6) Check if your Antivirus and/or Firewall settings is affecting the game

    If none of this help, I'd be happy to further assist but I would need to know what browser and operating system you are using and also, a screenshot would be really helpful.

    I hope you manage to access the games soon again. What about your mobile? Does it work there?

    Looking forward to hearing back from you, Shonna. Until then, have a bubble-icious day!

    - Mia


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  • Willie333Willie333 Posts: 1 Newbie

    I can't play Candy Crush anymore , it says to All of the Candy Crush games are saying I need to update my browser/video card for HTML5.  Well, mine have been updated for years!  AND just in case I updated my video card too.  Not sure what you all are doing but this may be a good time for me to quit playing all of them. 


  • ElsaElsa Posts: 31,712 Community Hub Moderator
    Hi @Willie333, which browser are you using?  I usually use Firefox but you also have Chrome, Opera and Edge.  Stay away from Internet Explorer.  Please let me know if you still have this problem with all the browsers.


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