Restore progress from a disabled account

Bly_Koo

Recently my facebook account has been disabled, and all my progress from candy crush saga is lost (level 1100+) and when i connect to a new facebook account the level has become level 3. Can i retrieve the progress of the old facebook account that has been disabled?

Old disabled facebook account: [email protected]

New facebook account: [email protected]

Any confirmation link or process please send to [email protected]

Elsa

Hi Bly, sorry for the delay in responding but thank you for writing us here at King Care.  Once you disable a Facebook account you can't get back in.  But I can try to help you get that progress back with your new Facebook account.  First we are going to need your user ID # and you can get the instructions here:  https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Once you write back with your user ID # I can forward your question to a King Admin who can get you back on track.  I will wait until you write back with the number.

Bly_Koo

@Elsa Is is ok I done this process on another phone? Because currently my used-phone is in repair.

The user ID is 9598767696

Elsa

Yes that's perfect!  Thank you for posting it here.  I will now forward it to a King Admin who can get you back on track.

Cezdiamond

Thanks @Elsa

@Bly I have added the levels to this core ID account, please can you check for me? 

Thanks!

Bly_Koo

@Cezdiamond, thank you the levels have been added. Only than the booster that in my old account is lost.

avila3

My Facebook account was disable. How  I get back the progress on candy crush.

Akee

Hi there! My Facebook was also diabled, so I signed up with a new account - can one of the admins please help me out and reconnect my progress to my new FB account? 

Old FB account was: [email protected], my progress was synced with this. 
My new FB account is: [email protected] 
My (new) Kingdom ID is: 10700730723. I hope that I don't need the old one, since I dont have it...  

Thanks very much! 

Elsa

Hi @avila3 and @Akee, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Unfortunately, this is an old message and the managers do not handle progress here anymore. 

@avila3, you need to get your user ID # by following the steps here. 

The rest of my message is now going to apply to both of you.

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

stivb24

My Facebook account was also disabled and I lost all my progress on my candy crush account. is there anyway I can get that back

Elsa

Yes @stivb24 just follow the directions that I posted above.

stivb24

How do I get my user ID

Elsa

In my message above click on the word that is green and says here.  It’s a blog and it tells you how to get your number.

stivb24

My user ID is 11203392219

Elsa

Thanks for posting your ID # but I cannot move your progress here in this community.  What you have to do is complete this contact form giving them your ID # and telling them what's going on:https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form. 

You should get a bot email so respond to that and they will get back to you.

oluchiclaret

https://community.king.com/en/candy-crush-saga/discussion/226207/restore-progress-from-a-disabled-account

Pls I hv same problem what do I do my ID is 10875646760.....level 1776....