Restore progress from a disabled account
Recently my facebook account has been disabled, and all my progress from candy crush saga is lost (level 1100+) and when i connect to a new facebook account the level has become level 3. Can i retrieve the progress of the old facebook account that has been disabled?
Old disabled facebook account: [email protected]
New facebook account: [email protected]
Any confirmation link or process please send to [email protected]

Answers
Hi Bly, sorry for the delay in responding but thank you for writing us here at King Care. Once you disable a Facebook account you can't get back in. But I can try to help you get that progress back with your new Facebook account. First we are going to need your user ID # and you can get the instructions here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you write back with your user ID # I can forward your question to a King Admin who can get you back on track. I will wait until you write back with the number.
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0 · Helpful Woah! Sweet Love Haha@Elsa Is is ok I done this process on another phone? Because currently my used-phone is in repair.
The user ID is 9598767696
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0 · Helpful Woah! Sweet Love HahaYes that's perfect! Thank you for posting it here. I will now forward it to a King Admin who can get you back on track.
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0 · Helpful Woah! Sweet Love HahaThanks @Elsa
@Bly I have added the levels to this core ID account, please can you check for me?
Thanks!
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0 · Helpful Woah! Sweet Love Haha@Cezdiamond, thank you the levels have been added. Only than the booster that in my old account is lost.
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaOld FB account was: [email protected], my progress was synced with this.
My new FB account is: [email protected]
My (new) Kingdom ID is: 10700730723. I hope that I don't need the old one, since I dont have it...
Thanks very much!
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0 · Helpful Woah! Sweet Love HahaOnce you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThey can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
You should get a bot email so respond to that and they will get back to you.
* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
- Report
0 · Helpful Woah! Sweet Love HahaPls I hv same problem what do I do my ID is 10875646760.....level 1776....
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0 · Helpful Woah! Sweet Love Haha