Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

PummyRaj

Hello @David_Steer, 

Hope you are having fun in the game other than the "Sugar Drops" issue!  I am aware of this issue as it happened few time to me

Would you mind telling me few things ---  
(1) Are you playing on a PC or a mobile device? 
(2) Were you able to take a Screen Shot or take a picture when this happened? 

To reply back, please click on "Quote" below to my post OR simply tap on "Type your Comment" box OR tag me with @ and my name, just like how I wrote your name 

Looking forward to talk to you.  Have a nice day / evening   

David_Steer

Pummy_Raj said:

Hello @David_Steer, 

Hope you are having fun in the game other than the "Sugar Drops" issue!  I am aware of this issue as it happened few time to me

Would you mind telling me few things ---  
(1) Are you playing on a PC or a mobile device? 
(2) Were you able to take a Screen Shot or take a picture when this happened? 

To reply back, please click on "Quote" below to my post OR simply tap on "Type your Comment" box OR tag me with @ and my name, just like how I wrote your name 

Looking forward to talk to you.  Have a nice day / evening   

I am playing on a PC in Facebook. I have attached a screenshot

PummyRaj

Hello again @David_Steer,

I am glad that you saved the screen shot   I will post about the issue and tell the Community Manager in the "Superstar Corner".  They are out of office right now.  Hence, I request you to wait for next few days.

Will talk to you soon.  Thanks a lot and have a great rest of the day 

David_Steer

Just to let you know it suddenly resolved itself. Now seems back to normal, but you might still like to see why this happened

PummyRaj

Hello again @David_Steer,

Thank you very much for letting me know. 

Yes, the Community Manager know about the issue (through me), they told me that it would be better to inform the Studio if this issue is repeated or occurs to few more people.  I will include your post to my list

Keep having fun in the game & have a great day / evening 

Cammbbee

 hello I love crushing 😁 I have a small problem with my sugar drop candy being that when my prize box opens it's empty so it's really not a prize at all I'll attach a screen shot for you to see cheers Tracy  

PummyRaj

Hello @Cammbbee, 

Hearty Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' sections AND share your tips & ideas with others.

With regards to your Question, the Community Manager is aware of this issue and will inform the studio about it.  And the Screenshot you have attached will be a great help.

Need one more information from you... Did this occur on PC or Mobile device?

** To reply, please click on "Quote" below to my post OR tag me with @ and my name, just like how I wrote your name 

Thank You & Have a nice day / evening

_Elsa_

Hi @Cammbbee, to add to what @Pummy_Raj asked you, I have seen that happen before but you do get your booster.  Others have written saying that but it does get added to your accumulation.  Unfortunately, how do you check to see if it got added when you have no clue what the box was offering right?

Joseph45

I have noticed that too @Elsa. For example, I might see one or two more gold bars in my account than I previously had, even though I didn’t see what the reward was from the sugar drops. Thanks for pointing this out! 

Cammbbee

@Pummy_Raj this happened on my mobile device thank you for your response 😁
Happy crushing