@crushncndy, I am glad that it worked out & sorry to hear it started again!! Yes, let's wait and see. Thanks a lot for the pictures
@Jerri_Cowdrey, Welcome to the New King Community. Can you please explain more about the issue? What is happening with the "Sugar Drop Challenge"? What device are you playing? (1) Are you not getting any reward after collecting certain number of those? (2) Is the Candy Jar keeps mixing and not releasing any candy? (3) You did receive a gift box, but is it empty? (4) Is it something else other than these? If so, please try to explain as much as possible.
** Please provide some screen shots with the issue visible. Choose "Attach Image" icon from the tabs appear when you are typing a message. Please respond by tagging me with @ and my name, just like how I wrote your name
Hello @aleva26, Hearty Welcome to the King Community
Will it be possible to ask your Question in English? The Community supports English ONLY as it is convenient for everybody to communicate and understand!
Are you too having issue with the "Sugar Drop" challenge in your game? (a) What is the device you are playing -- PC or Phone? (b) Are you not getting reward after collecting the "Sugar Drops"? (c) Is the Gift box empty?
** Please come back answer in English so that, we can help you! To write back, please tag me with @ and my name, just like how I wrote your name
Looking forward to talk to you. Have a nice day/evening
I am now having the same issue. I’m playing on my iPhone. Have tried all suggestions of logging out, playing other Sugar drop levels, etc. No success. Screenshot attached
Hello @Linz_McCarthy_ Hearty Welcome to the New King Community
Thank you for adding a screenshot & trying above suggestions. Those are all little tricks as I have found them on my own and for some it's working and for some, it is not!!
Would you mind if I ask for more details? I could not see the count properly in above pic... What is the issue you are having? Because there are few that are appearing -- (a) Are you not getting reward after collecting the "Sugar Drops"? (b) Is the Gift box empty? (c) Is the Candy Jar/ Machine keeps mixing? (d) The Sugar Drops are not counted properly -- even you collect 24/24, it still shows less amount!!
Please write back which of these issues are there in the game & if possible explain a bit more. To reply, please tag me with @ and my name, just like how I wrote your name above
Hello again @David_Steer@crushncndy@Jerri_Cowdrey@aleva26 This issue has been brought to the Community Manager's attention. Please ask your friends to add their posts to this thread if any of them are having the same issue along with a screenshot
Keep having fun in the game while crushing Have a great weekend!
@Pummy_Raj It's happening again for me. Of your list of problems, it's "A" for me... Not getting the rewards, but still adding up after each "reward Mark".
Hi @Pummy_Raj I am not getting anymore boosts after the 36 bunch. It did not give me the 60 bunch Sugar drop boost. I keep trying & playing levels with Sugar drops & it just keeps collecting them without resetting or giving any boosts. The Candy jar does keep mixing on each of these levels. Not sure what you’re referring to about a Gift box.... More clear Screnshot attached
I am also having the same issues with going past the required number of sugar drops. Please help all of us with this issue.Now I have 70 out of 60 on my android and 97 out of 60 on my pc. Please fix this.
Thank you for adding your posts to this thread. I am also experiencing this on my PC. So, I have tried some of the tricks mentioned above in one of the posts. Sometimes, they worked and sometimes they didn't!
As I mentioned above, this issue has been elevated to the Community Managers and they will be taking the necessary steps. We just have to be a bit patient as they have to figure out why this is occurring & how to fix it. In the mean time, can you please post your screen shots just like other friends did?
@minnie26, Thanks for posting along with screenshot
** I will need one more clarification from all you 3... Is the jar/machine that mixes and gives us the boosters -- is it not appearing at all? And the count just keeps increasing?
** Please request your friends who are having this issue to add their post here to this thread "along with the pic". It will help the King team to understand better.
Thank you all for your patience. Have a wonderful day & weekend
@Pummy_Raj yes! This >>>>> the jar/machine that mixes and gives us the boosters -- is it not appearing at all. <<<<<<<< The count just keeps increasing.
Answers
Thanks a lot for the pictures
@Jerri_Cowdrey, Welcome to the New King Community.
Can you please explain more about the issue? What is happening with the "Sugar Drop Challenge"? What device are you playing?
(1) Are you not getting any reward after collecting certain number of those?
(2) Is the Candy Jar keeps mixing and not releasing any candy?
(3) You did receive a gift box, but is it empty?
(4) Is it something else other than these? If so, please try to explain as much as possible.
** Please provide some screen shots with the issue visible. Choose "Attach Image" icon from the tabs appear when you are typing a message. Please respond by tagging me with @ and my name, just like how I wrote your name
- Report
0 · Helpful Woah! Sweet Love HahaWill it be possible to ask your Question in English? The Community supports English ONLY as it is convenient for everybody to communicate and understand!
Are you too having issue with the "Sugar Drop" challenge in your game?
(a) What is the device you are playing -- PC or Phone?
(b) Are you not getting reward after collecting the "Sugar Drops"?
(c) Is the Gift box empty?
** Please come back answer in English so that, we can help you! To write back, please tag me with @ and my name, just like how I wrote your name
Looking forward to talk to you. Have a nice day/evening
- Report
0 · Helpful Woah! Sweet Love HahaScreenshot attached
- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThank you for adding a screenshot & trying above suggestions. Those are all little tricks as I have found them on my own and for some it's working and for some, it is not!!
Would you mind if I ask for more details? I could not see the count properly in above pic... What is the issue you are having? Because there are few that are appearing --
(a) Are you not getting reward after collecting the "Sugar Drops"?
(b) Is the Gift box empty?
(c) Is the Candy Jar/ Machine keeps mixing?
(d) The Sugar Drops are not counted properly -- even you collect 24/24, it still shows less amount!!
Please write back which of these issues are there in the game & if possible explain a bit more. To reply, please tag me with @ and my name, just like how I wrote your name above
Hello again @David_Steer @crushncndy @Jerri_Cowdrey @aleva26 This issue has been brought to the Community Manager's attention. Please ask your friends to add their posts to this thread if any of them are having the same issue along with a screenshot
Keep having fun in the game while crushing
- Report
0 · Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love HahaI am having exactly the same problem and it does spoil the fun a bit !
Its collecting sugar drops but they don’t dispense .
I have tried playing different levels and logging out but it didn’t work for me
Please help me get back on “sugar track “ 😄
- Report
2 · 2Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love HahaI am not getting anymore boosts after the 36 bunch. It did not give me the 60 bunch Sugar drop boost.
I keep trying & playing levels with Sugar drops & it just keeps collecting them without resetting or giving any boosts. The Candy jar does keep mixing on each of these levels.
Not sure what you’re referring to about a Gift box....
More clear Screnshot attached
- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love HahaThank you for adding your posts to this thread. I am also experiencing this on my PC. So, I have tried some of the tricks mentioned above in one of the posts. Sometimes, they worked and sometimes they didn't!
As I mentioned above, this issue has been elevated to the Community Managers and they will be taking the necessary steps. We just have to be a bit patient as they have to figure out why this is occurring & how to fix it. In the mean time, can you please post your screen shots just like other friends did?
@minnie26, Thanks for posting along with screenshot
** I will need one more clarification from all you 3... Is the jar/machine that mixes and gives us the boosters -- is it not appearing at all? And the count just keeps increasing?
@Linz_McCarthy_ Thank you for the update and your patience.
** Please request your friends who are having this issue to add their post here to this thread "along with the pic". It will help the King team to understand better.
Thank you all for your patience. Have a wonderful day & weekend
- Report
0 · Helpful Woah! Sweet Love HahaThe count just keeps increasing.
- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love Haha