Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

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Answers

  • Maureen-3Maureen-3 Posts: 161 Level 3
    I am still having the problem
  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 12,790 Superstar
    @crushncndy, Thank you for the update regarding the issue :+1:

    @Hansa_Modha, Thank for adding your post here.  Where are you playing the game -- on PC or Mobile?  Can you please post a screen shot too?

    @Jerri_Cowdrey, Thank you for trying the suggested tricks :+1:  Like I have already mentioned... they are only my self-found tricks, which might or might not work!  But, always worth trying  =)

    I have an idea how to get a picture.  Take the pic with your phone & email it to yourself.  Then download it on to your computer.  Come back to this page, select the "Attach Image" icon which appears when we are typing message (I am assuming you have opened the Community page also on your PC).  Please post back if you need any help with this (don't forget to tag me, so that I get immediate notification  B))

    Looking forward for the Glitch to be fixed soon!


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  • minnie26minnie26 Posts: 9 Level 2
    @Pummy_Raj yes! This >>>>> the jar/machine that mixes and gives us the boosters -- is it not appearing at all. <<<<<<<< 
    The count just keeps increasing.
  • episycoepisyco Posts: 0 Newbie
    I'm not sure where to post this.
  • mercerikmercerik Posts: 3,576 Legend
    edited February 2019
    Hi episyco!

    You are NOT ALONE on that. I've had that SEVERAL TIMES. I posted a VIDEO TUTORIAL HERE titled  "Candy Crush Saga 3788 | HOW TO BEAT THE LEVEL WITH ILLUSTRATIONS" last night with the SUGAR DROP AWARD PORTION right at the end with an EMPTY BOX. Unfortunately, I CAN'T FIND MY POSTING THIS MORNING. I have the SCREEN SHOT for you. Mine was 88/84. 



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  • Hansa_ModhaHansa_Modha Posts: 28 Level 2
    edited February 2019
  • PummyRajPummyRaj Posts: 12,790 Superstar
    edited February 2019
    Hello again @minnie26 and @Hansa_Modha,

    Thank you for replying and providing more details.  As mentioned above, the issue was sent to the Community Manager's notice and they will look into the issue. 

    Hoping that the Glitch will be cleared soon.  Thank you all for your patience :+1::+1:   

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  • Alan_BurtonAlan_Burton Posts: 37 Level 2
    Yes, me too, exactly the same
  • Alan_BurtonAlan_Burton Posts: 37 Level 2
    Same for me W10 app and also fb on MS edge 
  • pat9799pat9799 Posts: 0 Newbie
    Level 1237 not getting rewards
  • Enversabite10Enversabite10 Posts: 2 Newbie
    @Pummy_Raj i have same problem/bug or glitch here.. im using an android based tablet.
    numbers are constantly increasing but no results.  :(

    Here's the ss.. i hope theres a solution for this. have a nice day.


  • Maureen-3Maureen-3 Posts: 161 Level 3
    Hi,, just check my candy crush,, still the same,, no kettle,, I am playing in Ipad and mobile,, I think its a bug from the last update on friday and tech team needs to do update,,please fix as soon as possible and lets us know,, thankyou
  • Maureen-3Maureen-3 Posts: 161 Level 3
    Thankyou for your answer,, I am accumulating sugar drops and at
     60 ( the last part of the game) the kettle should activate and mix and give me free boosters,, well the kettle just does not appear,, I have right now like 144/60,, I have been reading and notice that this happens at the other players at this point in the game, not at 24, or 36 ,,only when you get at the final that is 180 total ,,, I do not know how tomtake a screen shot,, but the problem is general,, thankyou
  • Melly756Melly756 Posts: 1 Newbie
    Hello! I am also having an issue with sugar drops exceeding the required limit and not receiving the boosters. I am playing on IPhone and will add a screenshot the next time it happens. I have also exceeded the limit and been pushed back to waiting 8 hours to redo the levels. Thanks!
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