Game level is not showing correct

Naveen_Agrawal

I have two different game levels on my facebook & king account. Facebook account is on around 3314 level and king account is on around 1306 level. At present I am preferring my king account to play. Yesterday I accidently connected to facebook and the game was progressed upto level 3314 also my king account has been set to my facebook account level. Both accounts are now showing the same level 3314. I am wanting king account to be set again at 1306 level.

_Elsa_

Hi Naveen, I do not believe that your account level can be lowered.  Once you connect with Facebook and the Kingdom your progress gets synced.  Is there any specific reason why you want to go back down to 1306?

Tattabeda

My current level 1079 and show 842 Ievel. How to fix this problem

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2004575#Comment_2004575

Hi and welcome to the King Community

Please email Player Support directly from the game on mobile.

First make sure the game is connected to Facebook or a King account so the game can be restored on an account.

Then go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send an email. Don't forget to mention what level you were on!