Alle booster nach Neuinstallation weg

Anja_Rosenberger

Ich habe Candy Crush Saga auf meinem neuen Handy installiert und alle Booster (über 150 Stück) und alle Leben von Freunden sind weg. Hab mich ganz normal wieder über Facebook angemeldet! Wie komme ich alles wieder ??? 

Cezdiamond

Vielen Dank für Ihre Frage. Leider ist King Care derzeit nur auf Englisch und Spanisch verfügbar

Anja_Rosenberger

I made new install from candy crush Saga on my new mobile. Logged in with Facebook and all my booster, about 150, are gone. Also all my life I got from friends, about 120!!! I want get all back!!! 

Blubb36

hello, all my booster are gone yesterday. I don‘t know why?! I want get all my booster back!!

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1048863#Comment_1048863

Hi and welcome to the king community.

Please check the below link for some details about loss of boosters.

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1048863#Comment_1048863

Hi and Welcome to our Community

 Please report this to our Player Support Team here, so they can help.

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1048863#Comment_1048863

Did you reinstall your game or switch devices? If so boosters and lives are lost as they are stored on your device and not the server.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1048863#Comment_1048863

Welcome to Sweet King Community! 👑

Very sorry for your problem! 😔

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall this game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭