Candy Crush Jelly and original Candy Crush are not connecting to internet

Smile927

It is saying that they are not connecting to the internet. I have verified all of my connections and made sure all of my apps and devices are up to date as well. I do not want to lose any of my boosters as I have played a lot to get them. Please help me fix this as it has been many days of this same problem with no solution yet. Thank you. 

Elsa

Hi Smile927, see if any of this troubleshooting helps you get the game back:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Smile927

Hi Smile927, see if any of this troubleshooting helps you get the game back:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Unfortunately none of that has helped. This happened when the newest update went through. I saw the main post saying that they were aware people were having connectivity issues. Then they said that they fixed it all but my games have not been fixed. My issue is not a Facebook issue. I actually have never connected my games through Facebook. I just use my email. I’ve never had a problem until now. What can I do next?

Smile927

Hi Smile927, see if any of this troubleshooting helps you get the game back:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

I’m still having this problem. Is there anything else I can do?I’ve taken screen shots of what level I’m on and how many boosters I have. Please let know what to do. Thank you