Booster videos won't play on iphone

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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 5,271 Superstar
    hi @Skye235 wait and see until next update, i hope all is well soon 
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏


  • weiwei Posts: 7
    Why my Candy Crash without the button to play video to earn bouns booster?   I have tried to reinstall the games again but still cannot get the button.    Please advise if any solutions.
  • ElsaElsa Posts: 17,845 Superstar
    Hi @Skye235, you were seeing a video when the level ended?  You must have been randomly chosen to test it because I never saw that in my game.  Events/challenges in testing mode are made up of players who are randomly chosen to test it out.  The studio will monitor these testers to see if it works or not.  So you might not see it again because other players were randomly chosen.  I guess if it's accepted as a good thing then we will all get it.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • Skye235Skye235 Posts: 7
    Oh wow! I had no idea. Yes so basically you would get another chance to spin the wheel (when you watch the video ad) to receive a booster. And there was a couple 3 extra chances as well as one 15 move one. As well as the usual boosters (the fish and the lollipop etc). You could only continue the level if you got the extra moves boost though.  So it was helpful if you just needed that extra boost to complete the level! I hope this takes on! But you wouldn’t always get them, only at random times. I still get the option to watch the video ad before starting a level though. Thanks for your response @Elsa! 🙂🌸
  • now days for free boosters by video is working  ;)
    i dunno who but now I'm happy tnx support  :awesome:
  • peekokpeekok Posts: 11
    What’s going on?video boosters work once and 4 times don’t.When are you going to fix the problem ?
  • CezdiamondCezdiamond Posts: 6,522 Community Manager
    Hello everyone! 
    Our game team have made some changes which they hope has improved this problem. If you were experiencing this problem before please could you reply and tag me to let me know if you are experiencing this problem less now? Or if you have noticed any change at all? 

    Thanks! 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • mummymonstermummymonster Posts: 1
    Hi all. I've been playing this game for about 2 years. I'm a bit annoyed though. My husband gets videos to watch to win moves and boosters and I get nothing at all! I  ask friends for extra lives but get nothing... Can someone please explain it to me. Oh and hubbys candy crush looks a bit different to mine. We've update at the same time and have the same phones, Samsung SM-A510F ... Grateful for a quick answer and fix. Cheers Mummymonster
  • peekokpeekok Posts: 11

    on IPhone 6s there is an improvement but still video boosters don’t work every time.Lets say it works at about 50%.

  • mercerikmercerik Posts: 2,424 Legend
    @Elaine_G, @Christine_Argue, @Anton123, @Smoldie, @JCLM, @nolin, @Blacklr, @twinbiysplus2

    You might want to try UNINSTALLING & RE-INSTALLING the CCS APP. There is a DOWNSIDE to doing these OPTIONS. You MIGHT LOSE some of your BANKED LIVES given by your friends and other things which happened to me before but these DEFINITELY SOLVED my FREEZING ISSUES. It is BEST to do SCREEN SHOTS of what you have before PERFORMING THESE TASKS to SAVE YOURSELVES SOME TROUBLE. 

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • mercerikmercerik Posts: 2,424 Legend
    edited March 2
    @peekok

    I have iPhone 6+. The PLAY A VIDEO GET FREE SPIN WORKS on mine. This is NOT ALWAYS there but when you get it, it gives you 2 or 3 CHANCES in ONE GAME like in this VIDEO BELOW. 

    The PURPLE PLAY BUTTON for PLAY A VIDEO GET A BOOSTER is NOT ALWAYS THERE either but when it is, you can PLAY it for a CERTAIN AMOUNT OF MINUTES for as long as YOU DON'T CLOSE THE APP.



    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • Christine_ArgueChristine_Argue Posts: 8
    I can definitely tell them at the development team has been working on fixes.  On the iPad all of the videos seem to work fine.  On my iPhone X the videos work about half the time.
  • peekokpeekok Posts: 11
    It’s starting to be really ennoying;boosters still won’t play on IPhone 6s..it works30%...when is it gonna be fixed?
  • peekokpeekok Posts: 11

    on IPhone 6s there is an improvement but still video boosters don’t work every time.Lets say it works at about 50%.

  • straightupstaticxstraightupstaticx Posts: 1
    Thanks everyone for sharing, we have seen a few cases of this problem and our game team are looking into this. 

    Sorry I cannot share a workaround in the meantime. 

    Thanks! 


    Still not working on Samsung galaxy s7 (android). Phone is up to date i tried everything,  reinstall, clear data,  restart phone,  reconnect facebook. Nothing works.

    Any workarounds yet?

    Works on my wife's iphone 7 as last i checked and was working 3-4 weeks ago on mine.  

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