Booster videos won't play on iphone

_Elsa_

Hi guys, I am starting to see this on my iPhone XR too.  The video opens but then it freezes!  I am going to tag @Cezdiamond who is the Community Manager for this game.  She did write above that they are looking into it but now I see that more ar writing and I am also having this problem. 

rrudolphu2

@Gregg : take a look here. Elsa is also having that issue now;  she tagged the Communiry Manager in the above post. Hope we can have some news soon.
Bye and greetings from Chile! 

Gregg

Thanks for the info @rrudolphu2 --Agree! And greetings from Albuquerque New Mexico 🇲🇽 ☺ @Elsa, Please reveiw all the activity on my posts regarding this issue...several are awaiting a fix to this issue. Thanks

_Elsa_

Hi @Gregg, please be patient because they do have a priority fix list and I don't know where this falls on the list.  I just play lots of their games so if one doesn't work I just go on to the next.

Gregg

Thanks @Elsa I just had not received any recent updates on this, and I mainly play Candy Crush Sega where I encounter the video error on a regular basis. Glad to hear it's being looked into. Thanks for your response & the update.

Loremor

Same thing happens to my iPhone 7 in ALL King games that have the watch video option. Not only Candy Crush Saga. 

baffleman

Experiencing the same issue as are a few other friends...getting the black screen is such a waist of time... just don’t offer the option anymore. Surprised to read that this bug so low on the priority list considering it should generate revenue for the company 

yvonneckidd

Hey what’s the resolution to this please? Outstanding for so long now. My patience is running out! 

rrudolphu2

Hi everybody....anyone has experienced a solution for this issue lately ? Since yesterday, every video ad that has been triggered in my Android Candy Crush had played smoothly from start to end. 

Hope the final soltuion/fix has been implemented.

Bye !!

pinkchampers

Nope, no change for me. 🙁 they work fine on my iPhone SE (always did) but still black screen on my iPad mini 4.