Booster videos won't play on iphone

Flo94481

No change on iPad. No Videos....

pinkchampers

I checked for updates and there was one available, I really thought this is it, it’s going to be fixed! but still no joy after updating. 🙁

Flo94481

I did this too and i have lost all my boosters by doing this

Gregg

Hi Everyone, I've uninstalled and reinstalled Candy Crush Sega and still getting the "Video Not Available" error message that prevents video from playing and does not give a booster when this happens. This only occurs on my J7 Pro, no issues on my other devices.  Gregg

_Elsa_

Hi @Gregg, I think I'd rather get your error message than the stupid ads that I have to watch.  If I have to see that free ring ad again I am going to lose it!

Loremor

As far as I can see, this forum is useless for this issue. 
Nobody is giving a solution and a superstar says that she rathers see the error message than the stupid adds. What a helpful response

_Elsa_

@Loremor, I am truly sorry that you don't understand my sense of humor!  

Loremor

Sorry, @Elsa. Did not mean to sound harsh.  It is just that this is frustrating...

_Elsa_

I hear you @Loremor and I totally empathize with you 100%.  It is very frustrating to be a player but please keep in mind that it's just as frustrating to be a volunteer and I can't get you that instant solution.  All that I can do is elevate issues to the Community Manager when I see a group of messages coming through with the same glitch. 

Kazza-3

On my android phone it plays the video, but when it’s done I get the message “video not available” even though I’ve just watched one. And no booster is given.