I purchased a candy crush dainty bundle on 11/17/18 for $9.99 through my itunes account but did not

Jackie549

I purchased a Candy Crush Dainty Bundle on Nov. 17, 2018 for $9.99 through my iTunes account but did not receive anything. Candy Crush then had me use my credit card to repurchase the Dainty Bundle for $9.99 and still did not give me the bundle. I have now been charged $19.98 and have not received any of the 2 bundle. How do I get my money back or my two Dainty Bundles?

Laura_Grosvenor

Jackie549 you must go here Purchase Issues. Just make sure that you explain what had happened.Thanks.

Flor_Mckernan

Hi Jackie549. This post has caught my attention. may I know if it was resolved?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1199723#Comment_1199723

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

You will receive refund if you have any problems with the purchase, but you must contact our Player Support directly as there are no purchase deals in our community.😊

Moreover you will find more detailed information here.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks!

Crazy Cat Lad

@Flor_Mckernan Please note that the thread is from 2018, so we assume it got resolved back then.