Profile picture gone!

Dana_Lazechko

Hi.  My profile picture n longer appears on my Candy Crush icon.  It’s a blank silhouette.  Please help!

_Elsa_

Hi @Dana_Lazechko

Please check it again today.  I had a similar problem yesterday where my picture was gone and only avatar pictures were showing which I had never set on my own.  Today it's back to normal so it could have been something going on in the game yesterday.

Joseph45

Hello,@Dana_Lazechko! Was your device connected to the internet? Your device needs to be connected to the internet in order for your picture to display. Hope this helps you! 

Silverglades

My picture has also been replaced by an Avatar on my phone. Deleting and re-downloading the app solved the issue temporarily but the following day it happened again. Yes I am connected to the internet and my picture is still there on my iPad- the problem is only on my phone. Please help

Jelly_Jenny

Hi @Silverglades and welcome to our sweet Community

Do you have an iPhone? Then I'd recommend trying out these steps to reconnect to Facebook. 

I hope you're back on track soon! 

By the way since you're here, I recommend checking our our latest competitions - they can land you some free Gold Bars. Check them out here! 

lyndylou

Hi, my profile picture is missing, just keeps spinning, on map also my friends can't see me on map. Please help, Lynn.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/842760#Comment_842760

Please check this post.

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing