Profile picture gone!

Hi.  My profile picture n longer appears on my Candy Crush icon.  It’s a blank silhouette.  Please help!


  • ElsaElsa Posts: 16,799 Superstar
    Hi @Dana_Lazechko ;

    Please check it again today.  I had a similar problem yesterday where my picture was gone and only avatar pictures were showing which I had never set on my own.  Today it's back to normal so it could have been something going on in the game yesterday.
    You can find out more about our Superstars here
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • Joseph45Joseph45 Posts: 1,567 Superstar
    Hello,@Dana_Lazechko! Was your device connected to the internet? Your device needs to be connected to the internet in order for your picture to display. Hope this helps you! 
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