Facebook login takes me back to level 1 on Candy Crush Saga

UncleBoost

I use a King account to sync my levels on Candy Crush Saga. I'm up to level 1453. When I sign in with Facebook using the same email address, it goes back to level 1. I have tried reinstalling the app, removing from Facebook and re-adding. I have also tried it with the Windows store app, and the same thing happens. How can I get someone from King to fix my account so that I can keep my levels after logging into Facebook? Thanks.
I have read and tried all of the posts suggesting uninstall, remove from Facebook etc, so please don't suggest them. They don't work for me.

Elsa

Hi @UncleBoost,

Unfortunately it's a holiday week so it's only a skeleton staff working. But, please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Please make sure to use this top and subtopic.

mateenmycandy

i was on 3102 level and now when i connected facebook. game started from level 1 😥😥

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1003491#Comment_1003491

Hi @mateenmycandy . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

wykoon

Hi @mateenmycandy and lovely day to you.

Noted you were at level 3102 and was back to level 1 once you have connected to FB. May I know, what acc you log in to play the game in reaching 3102? If it is also FB, please read this article to pick up your progress where you left off.

I hope it works for you and please let us know if you still need help. Thank you and cheers ☺️

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1003491#Comment_1003491

Hi and welcome to the community.

Just play and complete one level and see sometimes we have to play a level after connection with facebook. If still you dont find it please follow the link provided by kiara above.