Hi King! I lost over a thousand levels worth of progress when I logged out and back into Facebook!

June_Massey

I have two IPhone (BTW this issue happened to me last year) and one of them is my main one onto which I play Candy Crush every day. I was at level 3731 today but on level 2497 on the other phone. I tried to synchronise both phones to the same level through Facebook (my main one had FB synchronization on but I unlogged then relogged thinking it would help trigger the right level on the old phone) but instead it took the lower level synchronization!!!! I spent hundreds of dollars on this progress, hundreds of hours, this is clearly not my fault as I was logged into FB all the time but for some reason it didn't register. Please put me back to level 3791 this is insane!!!
Thanks.

Elsa

Hi @June_Massey,

Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

Barlas

2497 yi ne zaman geçirteceksin bakalım. Saçma yerlerden patlama veriyorsun. Senin keyfinimi beklicez. Zaten neden bu kadar zor tur yaparsınki. Bırak normal tur olsun insanlar zevk alsın. İşte ozaman rahatlarız.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/676343#Comment_676343

Hi @Barlas . Welcome to our Community

I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. 

Please feel free to re-post your question in English and you can use Google Tranlations . and We will be happy to help you.

Thanks for your understanding and have a great day!