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How do I get a refund?
ellabrown98
Posts: 1 Newbie
in Support
I was playing candy crush saga and accidentally pressed purchase 50 gold bars for £7.99. I quickly pressed my home button to go off the app but instead it registered my thumb print and used apple pay to get this in-app purchase. I have not used any of the gold bars, how do i receive a refund?
Answers
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Hello @ellabrown98,
Welcome to the King Community, where you can seek answers / suggestions in any of the King games' sections AND share your tips & ideas with others
Please follow this link to request the King team for Refund https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Hoping for the Best
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Hi @refund and welcome to our Community!
Please contact Apple, Google or the company that handles your in-game purchases directly to get a refund.
Note that they may not refund any purchases when you have let another person to access your device, account and therefore given the permission to access your payment details or not had your Apple-ID or Google Play account protected by a password or a pin.
Please make sure that your Apple-ID or Google Play account has a pin or password requirement or remove your payment details from the account.
