Not receiving lives

King_admin

This discussion was created from comments split from: How to send and receive lives.

JackieRenouf

A few months ago on Candy Crush Saga, lives stopped coming in from my friends. The messages show up to 150 lives and never any come through any more. It seems lots of people having this issue.

captjoe777

I’m playing on both iPhone and iPad with latest iOS...I can ask for lives and very occasionally receive a life...however I always SEND a life to a player named Alicia...only getting requests (the envelope) from her...no other requests have appeared.  I dutifully send Alicia a life about once a day, sometimes more. I’m assuming she’s returning the favor...but I have never received a life from her...not even sure she is getting mine?

_Elsa_

Hi @JackieRenouf and @captjoe777, are you both playing through Facebook?  You might want to read this message to find out about your notifications:  https://community.king.com/en/candy-crush-soda-saga/discussion/244239/i-have-connected-to-facebook-but-i-m-not-getting-any-messages-or-help-from-friends-on-my-mobile-dev#latest

Facebook had a couple of updates recently and it might have done something to your settings. 

nofamas

I’m writing this email on behalf of my mother who’s a player of your game (Candy Crush Saga). She is currently on level 1040 but is stuck because apparently she has to wait for 9.4m minutes for her next life. How do I fix this?

captjoe777

Ok I’m a little confused...I play using the app...Facebook isn’t even opened/running at the time.  Yes, if I log out of the game app, close it, then open it again it asks if I want to open the game in Facebook. I say yes, Facebook opens, and the game takes me to where I left off...currently level 806. I then close/shutdown Facebook and if I don’t log out of the game app, I never have to sign in and all progress is saved. 

So in my opinion I am NOT playing through Facebook...merely used Facebook to create the account. I get NO notifications through Facebook at all...everything comes through the game app. 

When i I create the King account as suggested in your message link that works but I start on level 1.... I’m staying with my current options. 

kkess2

I am not getting any lives from my friends, my husband sends lives every day and I get nothing

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/925669#Comment_925669

Please check this post.

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives