Why dont I get the option to watch a video ad for a free life or extra moves or extra booster like

Monday

I used to get the ads until I bought some in app purchases, since then I’ve not gotten any ads.  I’m not happy about this.  I’m not spending any more money on this game.  The ads were a huge help for difficult levels.  

taguirre42

Monday maybe that's why.. maybe at one point we bought in game help so since we bought once it won't allow free stuff 

witz28

I am having the same issue. I use to get the video option all the time. And the last 2 weeks I have gotten zero.  What’s up with this?

sabrinab1972

I for the past month or so. I haven't seen any videos to watch for free spin or lives. Also, I no longer get a reward after completing a level. I get nothing but my 5 lives ...Why is that??

taguirre42

@sabrinab1972 cuz they suck

grr

I have never had the option to watch ads in Candy Crush, but I do get them in Candy Crush Soda - why???  They are a big advantage, another 'feature' that doesn't seem fair. Why not give it to everyone?

Epc23

Same here pure disappointment 

Epc23

I had it and it disappeared 😧

lacie1218

I never get the ads or any of these other extras. I have spent a pretty penny just to try and pass some levels. Been stuck on 2541 for over a week with no boosters. This is ridiculous! King doesn't help either. Ready to quit!!!!

Epc23

Ugh I guess some are lucky enough to never have to purchase anything 

Arnab21

reecetom said:

Why dont I get the option to watch a video ad for a free life or extra moves or extra booster like other people do ? 

I want the feature in my app. Otherwise it is frustrating. Some get the chance and some do not . Tell me the process please 

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

I believe there is a glitch with the videos and they probably took it off.  Players said that their game was freezing or they were getting a black screen.  Not sure if it's a priority fix though.

rabbybhoy

Not sure if you're still having the same problem 9 months later but every so often, maybe every 3 or 6 months, I uninstall the app then install it again. I found out this was the thing to do after I was stuck on a level for two weeks, had no videos to watch (I get the videos for months then they disappear for weeks or months then come back again) to get boosters or extra lives, and was getting annoyed with the game and ready to give up. I reinstalled it and completed the level immediately. I noticed after reinstalling I was getting more boosters. It's as if before I uninstalled and reinstalled it I  wasjust getting the basic game with nothing extra at all. So try that.

Heather_Long

I was getting the extra moves for a couple years. Suddenly a month ago they stopped. I did find it would stop for a couple days but it always came back. Now I am getting the extra treat before you play on one of the other games. I wish they would keep it consistent across all the games.

samaxe

It started in October for me, I made it through 2000 levels this year and a large part of my success in the game was the extra boosters and lives. Then for the very first time ever, I made two purchases. I can’t recall if the boosters stopped before or after so I’m not sure if that’s causing it