Have you lost your levels? A guide on how to keep your game saved. Please READ before posting

CezdiamondCezdiamond Posts: 6,520 Community Manager
edited February 19 in Support

In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.

One thing however is for sure: You do not want to lose your levels.

Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.

The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!


If rather play connected to Kingdom, you can find the option from the in-game settings. 

As you keep making progress in the game, keep the game connected to the same Kingdom or Facebook account and you will be saving it automatically.

 Problems with retrieving your saved game? 

Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.

Select this option if you are playing on an Android device 

Select this option if you are playing on an Apple device 

Didn't save the game? Is it too late? 

If you're moving onto a new device make sure to check out our tips here on how to do it successfully. 

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring  the lost top scores back to you.

What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"

Now you're all set and ready to go! 


Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

Best Answers

Prev134567

Answers

  • I WAS ON LEVEL 2011 (YES IM OBSESSED) AND MY APP KEPT CRASHING SO I REINSTALLED AND IT LOST ALL PROGRESS.  I HAVE ZERO DESIRE TO START OVER.

  • Johnny_RyallJohnny_Ryall Posts: 3,867

    Hello Nicole.

    Thank you for your post.

    I have checked your game account and your progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

    To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

    To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

    I hope this information helps.

    Kind regards,

    Johnny

  •  Was over 1100 levels for sure and got bounce back to 460 some and then on my L progress lost from 67 or 68 down the back down to level one how do I restore progress Describe your question in more detail here (at least 40 characters please)

  • ElsaElsa Posts: 16,031 Superstar

    Hi there, were you playing through Facebook or the Kingdom because they save your lives?  If you haven't then please let me know so that I can direct you further.

    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • pipple05pipple05 Posts: 2
    when the candy crush game changed into the Christmas version the app froze so I closed it and when I went back on and all my progress was lost. I was on level 952 and I’m gutted :( never saved the game stupidly but is there anyway I can get my levels back???
  • rpazzirpazzi Posts: 4
    My, elizabeth, lost all my levels” i was in 800” when conected in facebook, could you do somethig?
  • TRICIA4955TRICIA4955 Posts: 172 ✭✭✭
    I used the buddy switch to unlock new levels. I was up to 4265.  Had to go in and reset candy crush because buddy switch wasn't working.  It would just spin and spin around.  Finally got it back working but it's showing my highest level reached is 4220.  How can I get my levels back up to 4265.  Thank you.
  • jschiano114jschiano114 Posts: 0
    i lost 7 or 8 levels yesterday for no reason. No new device or anything. Can this be fixed?
  • johnwaynejohnwayne Posts: 0
    How do I recover candy crush levels
  • firebombmarkusfirebombmarkus Posts: 4,905 Superstar
    Hi @johnwayne and welcome to our adorable Community 😊 Don't worry, this is a common thing when you change your phone. Please follow the link below and you will see several options for getting your progress back.

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

    Let me know if this helped. Have a wonderful day πŸ€—


    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • naisnais Posts: 0
    hi, 
    i was at the level 4183, and when I connected again to the game I suddenly was back to the 3610. What can I do? Thanks in advance 
  • firebombmarkusfirebombmarkus Posts: 4,905 Superstar
    Hi @rpazzi and welcome to our adorable Community 😊 Sorry for late reply, there is a lot of work around and we are trying to reach all the players because we appreciate your feedback. Are you still having problem with getting your progress back? If so, please follow the link below and you will see several options how to get your progress back.

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

    I hope this will help you. Have a wonderful day πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • firebombmarkusfirebombmarkus Posts: 4,905 Superstar
    Hi @pipple05 and welcome to our adorable Community 😊 Sorry for late reply, there is a lot of work around and we are trying to reach all the players because we appreciate your feedback. Are you still having problem with getting your progress back? If so, please follow the link below and you will see several options how to get your progress back. At the end you have a contact form for support team, please fill it in and they will reach to you as soon as possible.

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

    I hope this will help you. Have a wonderful day πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • ELli2ELli2 Posts: 3
    edited February 19
    Why i have lost my level when i change my device 
  • Pummy RajPummy Raj Posts: 2,279 Superstar
    Hello @nais,

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions from you fellow players in any King Games' Sections :)

    I am sorry to hear that you lost your progress on your game :(  It is strange to hear that you are showing about 500 levels behind.  Can you please check whether those levels are showing the numbers on them and the Stars (you gained) are above them?  

    I am attaching a screenshot from my game.  Please see below


    In above pic, the levels you see numbers, I have already passed them.  And all the new levels do not have numbers (next to my Avatar) as I have not reached them yet.  Can you too take screenshot from your game map and post it here?  Try to take the pic at level # 3610

    **  TO reply back, start by tagging me with @ and my name (without space), just like how I wrote your name above =)

    **  TO insert the picture, you will see "Attach Image" tab, click on it and insert here.  If you have any questions, please feel free to ask back :)

    Looking forward to assist you further.  Have a nice day/evening :+1:
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (till May 31st) -- http://to.king.com/9mpN
    BLOSSOM BLAST (ends June 3rd) -- http://to.king.com/r3p2
    CANDY CRUSH ( till 4th June) -- http://to.king.com/M9Yd
    CANDY FRIENDS (ends May 22nd) -- http://to.king.com/Zmki
    DIAMOND DIARIES (till 5th June) -- http://to.king.com/u6UV
    PET RESCUE (till 31st August) -- http://to.king.com/xD0A  and  http://to.king.com/KFKs
    50 Gold Bars POLL in PET PUZZLE --  http://to.king.com/OIeR
    10 Gold Bars in PET PUZZLE --  http://to.king.com/oiFw
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