Have you lost your levels? A guide on how to keep your game saved. Please READ before posting

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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 3,473 Legend
    hi @ELli2 ;what level You passed the last time ? you will got, when you connect with facebook 

    Winning is great, sure, but if you are really going to do something in life, the secret is learning how to lose. Nobody goes undefeated all the time. If you can pick up after a crushing defeat, and go on to win again, you are going to be a champion someday. 🙏🎮
  • jpike1jpike1 Posts: 0
    I used to be connected to Facebook but unconnected a few years ago. I was on 3923 and wanted to connect back to Facebook to get lives from my friend and it reset me to level 701. Now when I beat a level it boosts me up 15 levels, so now I’m on 802.
  • ELli2ELli2 Posts: 3
  • Foley1362Foley1362 Posts: 4,146 Superstar
    @jpike1 - welcome to our friendly community! Sounds like you are referring to Candy Crush Saga. Please re-post over there by hitting the home button and selecting the appropriate game icon and support section. I’m sure the Superstar team over there can help diagnose rhe issue for you!


    You can find out more about our Superstars here

    With great knowledge comes great responsibility! 🍬🙏🏻
  • eboatengeboateng Posts: 1
    My candy crush reset to level 1 and I’m so upset. The app kept crashing so I force closed it. I was on level 1433 (or around that) and the last thing I want to do is start all over.
  • jpike1jpike1 Posts: 0
    I used to be connected to Facebook but unconnected a few years ago. I was on 3923 and wanted to connect back to Facebook to get lives from my friend and it reset me to level 701. Now when I beat a level it boosts me up 15 levels, so now I’m on 802.
  • tup2828tup2828 Posts: 0
    edited February 19
    My facebook got hacked and become disabled to me.  Is there a way to regain the progress level?
  • Sukanta_BiswasSukanta_Biswas Posts: 3,473 Legend
    hi @ELli2 ;You've got your level back ?


    Winning is great, sure, but if you are really going to do something in life, the secret is learning how to lose. Nobody goes undefeated all the time. If you can pick up after a crushing defeat, and go on to win again, you are going to be a champion someday. 🙏🎮
  • swaroopmaheshwari144swaroopmaheshwari144 Posts: 0
    edited February 19
    hey team, i was playing candy crush on level 1984 suddenly the game restarts and drops my game level to 984. please fix this on my account.
    linked fb account with game - ***************@gmail.com
  • ELli2ELli2 Posts: 3
    @sukanta Not yet 
  • QueenMiaQueenMia Posts: 3,670 Community Manager
    edited February 19
    Hi guys, just moving this thread to the Candy Crush Community so other players can help you out if needed ;)

    However, this thread should help you get your levels back for now ;)

    Have the sweetest day!

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • CezdiamondCezdiamond Posts: 6,520 Community Manager
    Hi @jpike1 Welcome to our community! :) 

    Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

    Thanks! 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,520 Community Manager
    Hi @ELli2 ;Welcome to our community!  

    Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

    Thanks! 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • ELli2ELli2 Posts: 3
    My game is saved to king account It still the same problem 
  • CezdiamondCezdiamond Posts: 6,520 Community Manager
    Hi @jpike1 ;Welcome to our community!  

    Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

    Thanks! 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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