Did something go wrong and all played levels are suddenly gone?
Don't worry, they can be restored!
If you used Facebook in the game,
then the levels are most likely saved on your Facebook account.
Try with reconnecting the game to Facebook so the game gets restored. If you have connection issues to Facebook, please head over here for help.
If you had created a King account at some point with your email address,
then the levels should be saved on your King account.
Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it.
If someone else used your device and the game got connected to their account instead,
you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.
If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go here to force the game to connect to your account instead.
Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet?
In this case check out the page here to sync the levels over to your new device.
If the game wasn't saved on any account, don't panic! Player Support can restore your levels manually!
First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.
Then head over to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQ:s. You'll then find the 'Contact us' in the bottom of the article:
Send an email to Player Support from there so they can help you and manually restore the levels.
Please remember to choose 'Game didn't save' as the subtopic and also mention what level you were on so Player Support can restore the game right away.
Still need some help?
If you still need help with restoring the levels or having issues emailing Player Support, please let us know.
Comment here below with what you need help with so we can help you out!
Answers
I collected all the points for fantastic five but did not get my usual rewards to claim the event just simply started over. I still have the fantastic five event it didn’t disappear. As I said it started over after I reach the goal and I did not get my usual rewards. Am I still able to get them? I really needed them for the current level that I am stuck on. I was counting on that
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0 · Helpful Woah! Sweet Love HahaMy progress keeps backtracking and it is so unfair. I have played up to level 1000 multiple times but you guys are cruel and you keep taking me back yet I'm loyal.
😥😥😖my image on the game has the 1000 badge and yet i keep being taken back. What is wrong with you people
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0 · Helpful Woah! Sweet Love HahaHi and Welcome to the King Community
If the game wasn't saved on any account, don't panic! Player Support can restore your levels manually!
First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.
Send an email to Player Support from there so they can help you and manually restore the levels.
Please remember to choose 'Game didn't save' as the subtopic and also mention what level you were on so Player Support can restore the game right away.
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0 · Helpful Woah! Sweet Love Haha*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules
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0 · Helpful Woah! Sweet Love Hahasweet
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0 · Helpful Woah! Sweet Love HahaI was at a level in the high 3000’s. Had a problem with my iPhone battery, and the Apple store tech reset me phone assuring me I would lose nothing and my iCloud backup would retain all. But after the reset, my candy crush was in the low 3000’s. Did not reset me to level 1, but I did lose a lot. My connection is through Facebook. Can someone from support please help? Thank you.
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0 · Helpful Woah! Sweet Love HahaHi @weissmanmba and welcome to our Community!
If the levels didn't get restored by iCloud and if you didn't get them back even though you have the game connected to the Facebook account that you used in the game earlier, please email Player Support as advised on the page so they can restore the levels manually.
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0 · Helpful Woah! Sweet Love HahaI have come upon a roadblock, how do i remove it to continue playing
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0 · Helpful Woah! Sweet Love HahaI removed candy crush from my Facebook account when the account was hacked. However, I did not have a king account. Is it possible to get back my levels? I was past level 4000. My player number according to Facebook was 1128567660624907.
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0 · Helpful Woah! Sweet Love HahaThis exact thing happened to me and I at a loss for what to do, it definitely took a lot for me to get as far as I got and I just don’t want to start over
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0 · Helpful Woah! Sweet Love HahaHi @Ceander @Vickiphat !
Please make sure the to have the game connected to Facebook or a new King account that you wanna use in the game from now on. Then email Player Support as advised above to restore the levels on your new account.
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0 · Helpful Woah! Sweet Love Haha